Golden Panda Casino Privacy Policy

Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle your information when you visit our website, register for a Golden Panda account or otherwise provide personal information (e.g. over the phone). The policy also covers the collection of information from third parties and public sources such as social media, data aggregators and credit reporting agencies. It also explains your rights and how the law protects them.

We use cookies and similar technologies to collect personal data, as well as information about browsing patterns and behaviors.

This Privacy Policy is part of the Player Terms. By accepting the Player Terms, you also accept this Privacy Policy and the processing of your data in accordance with it. If you do not agree to the terms, you should not use the website or provide us with any personal data.

2. Purpose of this Privacy Policy

The purpose of the policy is to provide you with information about how we collect and process your personal data when using our website.

The website is not intended for children, and we do not knowingly collect information about children.

It is important that you read this policy together with any other privacy policies or fair treatment policies we may provide on specific occasions, so that you understand how and why we use your information.

3. Who we are and how to contact us

This website and app (collectively, the “Website”) are operated by Igloo Ventures SRL , registration number 3-102-880024, with registered address San Jose, Cedula Juidica, Costa Rica. GoldenPanda is licensed and regulated by the Autonomous Island of Anjouan, Union of the Comoros under license number ALSI-1423 l 1005-FI2.

Igloo Ventures SRL (referred to as “GoldenPanda”, “we”, “us” or “our”) is the data controller as we determine the purposes and methods of processing. We take this responsibility very seriously.

We have appointed a Data Protection Officer to handle questions about this policy.

Email: [email protected]

You have the right to lodge a complaint with the relevant supervisory authority. However, we appreciate the opportunity to resolve your matter directly with us first.

4. Changes to the policy and player obligations

We regularly review and update this policy. The current version is indicated by the date at the bottom of the page.

It is important that the information we hold about you is accurate and up-to-date. We therefore ask that you inform us of any changes while you have an account with us.

5. Links to third parties

The Site may contain links to external websites, extensions or applications. By clicking on these, third parties may collect or share personal information about you. We have no control over these websites and are not responsible for their privacy policies. We recommend that you read the policy of each external website you visit.

6. What information we collect

“Personal data” refers to information that can identify an individual. Anonymous data is not included.

We collect information you provide yourself (e.g. when registering or contacting support) and from public sources or third parties (e.g. social media, payment providers).

Categories of tasks:

Identity data: first name, last name, username, marital status, title, date of birth, gender.
Photographs: passport or other ID document.
Contact information: billing address, residential address, email, telephone number.
Financial information: bank account number, card details.
Transaction details: deposits, withdrawals and gaming history.
Technical data: IP address, login data, browser, time zone, operating system, devices.
Profile information: username, password, preferences, feedback, survey responses.
Usage data: how you use the website and our services.
Marketing and communications data: your choices regarding advertising and contact channels.

We may also collect aggregate data (statistical/demographic). As long as this cannot be linked to you, it is not considered personal data. If it is combined with personal data, it is treated as personal data.

7. If you do not provide information

If we need information from you by law or contract and you do not provide it, we will not be able to provide the service (e.g. the ability to play or deposit/withdraw money). We will notify you if this is the case.

8. How we collect data

We use several methods:

Directly: via form, mail, phone, email or chat.
Automatically: via cookies and similar technologies.
Third parties/public sources: e.g. analytics providers, advertising networks, PSPs, data aggregators.

9. How we use your information

We collect and process your data to offer secure services, personalized experiences, and comply with our legal obligations.

Example:

Account registration: to create and manage your account.
Customer communication: to answer questions and handle complaints.
Business development: to understand customer behavior and improve our services.
Marketing: to provide relevant offers and information.
Compliance: AML, KYC, fraud checks.

10. Marketing

You may receive marketing communications if you have an account with us and have not opted out, or if you have requested information and consented.

You can change your settings on the website or contact us to unsubscribe at any time. This does not affect data we process for other purposes.

11. Data sharing

We may share your information with:

Internal parties: within our corporate group.
External providers: IT services, game developers, payment solutions, ID verification, marketing partners, legal advisors, banks, auditors.
Authorities: when we are required by law.
Business transfers: in the event of mergers or sales.

All third parties must process data securely and only according to our instructions.

12. Data security

We have implemented technical and organizational safeguards to prevent unauthorized access, modification or dissemination of personal data. Access is limited to personnel and parties who need the data.

We have procedures for data breaches and notify both you and authorities when we are required to do so.

13. Storage time

We store data for as long as necessary for the purposes, including legal requirements. In the event of a dispute or risk of legal action, data may be stored longer.

In some cases, we anonymize data for statistics or research, which allows it to be used without restriction.

14. Your rights

You can, under certain circumstances: