Responsible gambling

Last updated: 17.09.2024

Please read this information carefully for your own safety.

GoldenPanda.com is owned and operated by Igloo Ventures SRL , registration number: 3-102-880024, registered address: San José, Cédula Jurídica , Costa Rica. GoldenPanda.com is licensed and regulated by Government of the Autonomous Island of Anjouan, Union of Comoros and operates under license no. ALSI-1423 l 1005-FI2 .

Interpretation

The words whose initial letter is capitalized have the meanings set forth below. These definitions shall have the same meaning regardless of whether they appear in the singular or plural.

Definitions

In these General Terms and Conditions, the following refers to:

Account : a unique account created to enable you to use our Service or parts of the Service .

The Company ( “Company”, “we”, “us” or “our”): Igloo Ventures SRL .

Service : the website.

Website : GoldenPanda.com .​​

You : the individual using the Service, or the company/legal entity on whose behalf an individual is using the Service, as applicable.

Responsible gambling and self-exclusion

For most of our users, gaming is entertainment, fun and excitement. At the same time, we are aware that for some, gaming can have negative consequences. In medicine, pathological gambling has long been recognized as a serious illness.

Since the beginning, we have been aware of this issue and are doing our best to help. By responsible gaming, we mean several measures that a gaming operator can take to reduce the risk of negative consequences.

If such signs already appear, we also try to take active countermeasures.

The most important tool against negative gambling-related effects is knowledge and education about the risks, to strengthen users’ self-control and prevent them from getting hurt.

Information and contact

Our support will help you free of charge via email at any time:

email: [email protected]

We will of course not share any information about you with third parties without your consent. You can also take a self-test to assess whether you have a gambling problem here:
https://gamblingtherapy.org/information/do-i-have-a-gambling-problem/

Further information about gambling addiction can be found at:
https://gamblingtherapy.org/

Helpful advice for responsible gambling at GoldenPanda.com

We recommend that you consider the following before playing, so that gaming remains fun and without negative consequences:

Set a deposit limit:
Before you start playing, think about how much you can afford to spend based on your finances. Play with amounts that are intended for fun and entertainment.

Don’t try to win back losses at all costs.
Avoid taking big risks in order to “make up” for previous losses. Play for fun – not to make money.

Set a time limit.
Set a time limit and stick to it. Gaming should be balanced with other interests and not become your only hobby.

Play smart:
Avoid playing when you are very stressed, depressed or under a lot of pressure. Also, do not play while under the influence of medication, drugs or alcohol.

Take breaks:
Take breaks if you notice that you are getting tired or having difficulty concentrating.

Only one account:
To make it easier to keep track of how much time and money you spend on games, we strongly recommend that you do not create more than one account per person.

Protection of minors

You must be 18 years of age or older to use our Service. To prevent misuse, please keep your login details safe and out of reach of minors in your vicinity. We strongly recommend filtering software that prevents minors, especially children, from accessing content on the Internet that is not appropriate for them.

For parents, we recommend this overview of internet filters to help protect children from inappropriate content:
https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-shutdown

If you have been diagnosed with a gambling addiction or want to abstain from gambling for other reasons, we want to help you stay away from things that are not good for you. Self-exclusion means that you, on your own initiative, exclude yourself from all gaming services for a set period of time. The exclusion cannot be lifted during that period. If you want to self-exclude yourself, contact support and specify a period of time between 6 months and 5 years . Support will then explain the next steps and what information is needed.

email: [email protected]

Please note that self-exclusion is binding for the selected period at Golden Panda Casino and is not lifted prematurely for your own safety.

During an active self-exclusion, it is not permitted to create a new Account. Any attempt to open a new Account during the suspension is in violation of our Terms of Service and may result in a permanent suspension of your original account.